FAQs

We do not currently offer samples through our website. You can us to receive more information on our products.

As part of our company mission, we are committed to including as many clean ingredients as possible while maintaining the highest performance in luxury skincare. We are completely transparent about what's in our formulas and our line currently meets the American and EU rigorous standards for clean skincare.

Before using any new products we do advise pregnant or breastfeeding women, to consult with their physician before use to ensure it is safe for them to use. Our products are pregnancy safe, although we suggest customers consult their physician first.

Promotions and sales are not announced ahead of time. Sign up for our emails to stay up to date on when we launch special offers on the site.

We currently accept Debit, Visa, MasterCard, American Express, Discover, Apple Pay, AmazonPay and ShopPay. You can store multiple credit cards to use for your online purchase. During this step in the checkout process, you can add, edit, or delete your information. Select one credit card for the payment of your order.

PayPal is an alternate method for purchasing your order. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

If you have a preferred method of payment that we don’t offer, please email so that we can look into it.

eGift certificates are not available for purchase or redemption online at this time.

Error Message – "The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY)."

If you receive this message after you have attempted to submit your order, you may want to check the following:

Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.

Verify that your billing address on your credit card bill is exactly the same as you have entered.

Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.

You may want to try an old address, because in some cases, it takes a while for banks to update their information. Addresses up to two years old can be authorized successfully.

Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.

Orders submitted are processed and shipped very quickly. We will do our best to modify an existing order.

Glow'rious Routine offers worldwide shipping, which includes North America, Europe, Australia, and the Rest of the World.

We have taken great care to safeguard the shopping experience. Unfortunately, this service is not available at this time.

If your order arrives faulty or damaged prior to opening, please retain the box, packing materials, and items inside and contact us within 48 hours of receiving your order.

We sends timely emails with trend alerts, limited-time promotions, new product launches, and exclusive event invitations.

Opting-out is very easy and our email frequency can be modified. Click “Unsubscribe” at the bottom of any email.

Thank you for your interest in becoming a Glow'rious Routine Ambassador. Here is how you can join the team:

1. Email info@glowriousroutine.com with your social handles.

2. Our team will review your social media account(s).

3. You will receive an email with further steps.