FAQs

Orders + Payment

We currently accept Debit, Visa, MasterCard, and American Express. You can store multiple credit cards to use for your online purchase. During this step in the checkout process, you can add, edit, or delete your information. Select one credit card for the payment of your order.

PayPal is an alternate method for purchasing your order. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

If you have a preferred method of payment that we don’t offer, please email so that we can look into it.

eGift certificates are not available for purchase or redemption online at this time.

Error Message – "The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY)."

If you receive this message after you have attempted to submit your order, you may want to check the following:

Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.

Verify that your billing address on your credit card bill is exactly the same as you have entered.

Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.

You may want to try an old address, because in some cases, it takes a while for banks to update their information. Addresses up to two years old can be authorized successfully.

Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.

Orders submitted are processed and shipped very quickly. We will do our best to modify an existing order.

Shipping + Returns

Glow'rious Routine offers worldwide shipping, which includes North America, Europe, Australia, and the Rest of the World.

We have taken great care to safeguard the shopping experience. Unfortunately, this service is not available at this time.

Product Related

Before using any new products we do advise pregnant or breastfeeding women, to consult with their physician before use to ensure it is safe for them to use. Our products are pregnancy safe, although we suggest customers consult their physician first.

Other

We sends timely emails with trend alerts, limited-time promotions, new product launches, and exclusive event invitations.

Opting-out is very easy and our email frequency can be modified. Click “Unsubscribe” at the bottom of any email.

Thank you for your interest in becoming a Glow'rious Routine Ambassador. Here is how you can join the team:

1. Email info@glowriousroutine.com with your social handles.

2. Our team will review your social media account(s).

3.You will receive an email with further steps.

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