Shipping & Returns

Shipping + Delivery

Glow'rious Routine offers worldwide shipping, which includes North America, Europe, Australia, and the Rest of the World.

We’re pleased to ship our products across Canada, and internationally from Toronto. We use several delivery service providers such as Canada Post, Canpar, DHL, Purolator, FedEx to guarantee you an affordable and reliable solution, depending on your location.

COVID 19 Pandemic

During these unprecedented times as everyone faces new challenges and must adapt to the situation we are facing as a community, Glow'rious Routine, Inc. is committed to the health, well-being and safety of our staff, partners and loyal customers. Our team is working diligently to produce and ship a consistent, high-quality product line to you all around the work as quickly and safely as possible.

You may experience delays from the shipping carriers due to extended lead times within your region. Shipping times below are not guaranteed due to this. We thank you in advance for your patience and loyalty to Glow'rious Routine during these trying times. If you have any questions please don't hesitate to reach out to info@glowriousroutine.com

Order Status

After placing your order, you will receive an email confirmation and receipt. You can log in to your Account to track the status of your order. Once your order is shipped, Glow’rious Routine considers the order to be complete.

Upon dispatch, you will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Free Everyday Shipping (Canada & The US Only)

Everyday Free Shipping is valid for online orders of $125 or more in the same order, before taxes. Eligible customers must select the "Free Shipping" option in the shopping bag to activate the free shipping. If you choose another shipping option, additional charges will apply. Only valid for Canadian and American shipments. 

Shipping within Canada & The US

Orders are processed in (1) one to (3) three business days once payment authorization and verification have been obtained.

Orders typically arrive in (1) one to (6) six business days (Monday through Friday, not including Canadian federal holidays).

Shipping Internationally

Orders are processed in (1) one to (3) three business days once payment authorization and verification have been obtained.

Orders typically arrive in (20) twenty to (60) sixty business days (Monday through Friday, not including Canadian federal holidays) depending on the destination country.

Delays

Please note delivery of products within the estimated transit time or by the estimated delivery date is not guaranteed - this is an estimate only. These terms are defined as follows:

  • Product availability will affect when the product is shipped and thus affect the timing of delivery.
  • During the holiday season, there may be a change in scheduled parcel pickups at the warehouse. This may result in your orders arriving earlier or later than estimated.
  • During high volume order season and/or promotional events, processing may be delayed thus affect the timing of delivery.

Sales Tax

The tax rate applied depends on your ship-to destination. Tax is calculated on the total of your order, and in some countries, sales tax is payable on shipping and handling charges.

Fees

If applicable, custom charges including taxes, duties, tariffs, or custom brokerage fees will be calculated in conjunction with your shipping fee and added to your order at the time of checkout. At that time you can decide to pay in advance or pay once the parcel has cleared in your country.

If you decide to prepay, your order will not be subject to any further charges. If you are charged for any of these shipping-related fees, please proceed with payment and be sure to retain your shipping receipt/shipping records. Email us at info@glowriousroutine.com with your order number and receipt for reimbursement.

Parcel Forwarding Services

If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Glow'rious Routine is not responsible for lost or stolen packages.

Modifications & Cancelations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Please note: If you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.

For a change of delivery address request, we can change the address at any time before the order has been dispatched.

You can contact our consumer service info@glowriousroutine.com for any questions regarding tracking or receipt of your product, we will do our best to help you.

Returns + Refunds

Glow’rious Routine attaches great importance to your shopping experience and we strive to provide high-quality, effective skincare with the maximum benefits for your skin.

Due to the handmade nature of our products and each individual unique skin type and needs, store credits, returns or exchanges will not be offered for the reason of general dissatisfaction.

When making a purchase, it is important to choose your products wisely and to verify them before proceeding with payment. No returns will be made for subjective dissatisfaction such as a change of mind, the gift didn't please, etc.

We assume no responsibility for any damage resulting from the misuse and/or conservation of products.

Exceptions

We will accept returns and exchanges only in the following cases:

  1. Allergic/skin reaction within 7 days of receiving your order
  2. Defective/damaged product within 48 hours of receiving your order

Accepting Returns

If you experience a skin reaction or notice your product defected, please contact us immediately. All returned products must be reported and approved by Glow’rious Routine. The consumer must provide proof of purchase (invoice and/or confirmation email). Products must be returned in their original packaging with their invoice or packing slip.

It’s important to note that original shipping costs and the return shipping costs are not covered by Glow’rious Routine when sent back, so we suggest using your local post office for the best service and tracking ID.

When you return your purchase by mail and we receive it within 30 days of purchase, you will receive a full refund in the form of digital gift card for the item which may be redeemed at glowriousroutine.com.

For any questions or need for information, you can contact us by email at info@glowriousroutine.com.